Effective date: September 14, 2026
Store-specific shipping terms
Shipping availability, delivery areas, fees, minimum order values, collection options, carriers, and estimates are set by the merchant and may differ between Paylo storefronts. The applicable cost and available method should be shown before an order is confirmed.
Addresses and delivery
- Customers must provide an accurate and complete delivery address and reachable contact details.
- Delivery estimates are not guarantees unless the merchant expressly states otherwise.
- The merchant may contact the customer to resolve an incomplete address, access problem, failed delivery, or unavailable item.
- Risk, title, signature, pickup, and redelivery rules may depend on the merchant, carrier, product, and applicable law.
Tracking, delays, and damage
Order status in Paylo reflects information recorded by the merchant or connected services and may not update immediately. Customers should contact the merchant regarding delays, missing parcels, visible damage, or incorrect deliveries. Keep the packaging and relevant photographs until the issue is resolved.
Questions
Contact the merchant first using the storefront or order-confirmation details. If the merchant cannot be reached or the issue concerns Paylo's platform, email support@paylo.co.il and include the store name and order number.