Terms of Use and Merchant Agreement

These terms apply to Paylo Shop, the Paylo Seller application, Paylo-hosted storefronts, the Paylo website, and related support services. By creating an account, placing an order, operating a store, or otherwise using Paylo, you agree to these terms and the policies linked from them. If you do not agree, do not use the service.

A seller must be at least 18 years old, be legally capable of entering an agreement, and have authority to act for the represented business. A customer must have legal capacity to place an order or use the service with the valid involvement of a parent or guardian where applicable. Age-restricted products may require additional verification and may be unavailable through Paylo.

• Provide accurate, current account, contact, delivery, and business information relevant to the service being used, and keep it updated.
• Protect the phone number, device, password, one-time codes, and sessions used to access the account.
• Merchant applications, store names, and material changes may require review. Paylo may refuse, suspend, or revoke access where information is inaccurate, verification fails, or platform rules are violated.
• Notify support promptly if you suspect unauthorized access.

Paylo provides technology that lets participating merchants present stores and products, receive and manage orders, communicate order status, and support customers. Unless Paylo expressly identifies itself as the seller, the merchant shown on the store and order confirmation is the seller of the physical goods and is responsible for the product, description, price, inventory, taxes, invoice, fulfilment, delivery promise, cancellation, return, refund, warranty, and customer service required by law.

Paylo may provide platform support and help escalate an unresolved issue, but Paylo does not manufacture, own, inspect, or fulfil a merchant's goods merely by operating the platform. Nothing in these terms removes any responsibility or consumer right that applicable law places on Paylo or a merchant.

Each seller is responsible for its products, descriptions, prices, inventory, taxes, invoices, customer service, shipping promises, refunds, legal notices, licenses, and compliance with consumer-protection and other applicable laws. Sellers must have the rights needed for all names, trademarks, images, text, and other content they upload.

A seller may not use Paylo for prohibited products, deceptive practices, infringement, unlawful discrimination, fraud, or activity that creates unreasonable safety or security risk.

• Use Paylo only for lawful personal shopping and provide information reasonably required to authenticate the account, process the order, and complete delivery.
• Review the store, product, variant, quantity, price, delivery charge, address, payment method, and merchant terms before confirming an order.
• Do not misuse another person's account or payment method, submit fraudulent orders, interfere with the service, scrape or reverse engineer the platform, evade safeguards, or use Paylo to violate another person's rights.
• Private collections, delivery notes, support requests, and feedback must not contain unlawful, abusive, infringing, or unnecessary sensitive information.

Submitting an order sends an offer to purchase the listed physical goods from the identified merchant. An on-screen acknowledgement confirms receipt by the platform and does not override the merchant's right to reject or cancel an order for lawful reasons such as unavailable inventory, an obvious pricing error, an unsupported delivery area, suspected fraud, or a legal restriction. The merchant must notify the customer and handle any amount already collected as required by law.

Prices and delivery charges shown before confirmation are displayed in the stated currency and should include or identify applicable taxes as required. Version 1.0 of Paylo Shop uses cash on delivery where offered. Card or other payment methods may become available only when clearly displayed and supported by the relevant payment provider. Paylo does not sell digital content, subscriptions, or paid in-app features through Paylo Shop.

Merchant fees, commissions, settlements, payouts, payment-provider timing, and dashboard information are governed by the merchant's agreement with Paylo and may be corrected when final processor or bank records differ. Sellers must not evade agreed platform fees or mislead customers about payment.

The merchant's available delivery area, charge, estimate, and fulfilment method are shown before order confirmation where applicable. Customers must provide a complete address and reachable contact details. Delivery estimates are not guarantees unless the merchant expressly states otherwise.

Cancellation, return, replacement, and refund rights depend on the product, order status, merchant policy, payment method, and mandatory law. Store terms may provide additional rights but cannot remove mandatory consumer rights. See Paylo's Shipping and Delivery Policy and Cancellations and Refunds Policy, and contact the merchant first using the details on the store or order confirmation. Contact Paylo support if the merchant cannot be reached or the issue concerns the platform.

Paylo may change, maintain, secure, or discontinue features and may impose reasonable limits to protect service availability. We aim to keep the service available but do not guarantee uninterrupted or error-free operation. Preview, beta, or experimental features may change or be withdrawn.

A Paylo Shop customer may stop using the service and may request account deletion inside the app. A seller may request deletion in Paylo Seller, which also closes the associated store. Deletion is subject to limited retention required for orders, payments, payouts, security, tax, fraud prevention, disputes, and other legal obligations as explained in the Privacy Policy.

Paylo may restrict or suspend an account, order, listing, or store to address suspected fraud, security threats, illegal activity, nonpayment, harm to customers, legal requirements, or material violations of these terms. Where practical and lawful, Paylo will provide notice and an opportunity to address the issue.

Paylo and its licensors retain rights in the platform, software, branding, and documentation. Sellers retain rights in their content and grant Paylo a limited license to host, reproduce, format, and display that content only as needed to operate, secure, and promote their store and the service. Feedback may be used without restriction or payment, without identifying the person who provided it.

The mobile applications are licensed, not sold. When an app is downloaded from Apple's App Store, the applicable Apple standard end-user licence agreement also governs the app licence unless a valid custom licence is displayed through App Store Connect. Apple is not the merchant for physical goods ordered through Paylo Shop and is not responsible for merchant products, delivery, returns, or customer support for those goods.

To the maximum extent permitted by law, Paylo is provided on an as-available basis and Paylo does not guarantee uninterrupted or error-free operation. A merchant remains responsible for its products and commitments. Nothing in these terms excludes or limits mandatory consumer rights or liability that cannot lawfully be excluded or limited. Subject to those rights, Paylo is not liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable from use of the platform.

These terms are governed by the laws of the State of Israel, without limiting mandatory consumer rights or rules that apply in another jurisdiction. Product and fulfilment disputes should first be raised with the merchant; platform, privacy, and unresolved merchant-access issues may be raised with Paylo support so the parties can attempt resolution in good faith.

Questions and requests may be sent to support@paylo.co.il. Please do not email passwords, one-time codes, full payment-card details, or other authentication secrets.

We may update these terms. Continued use after an updated version becomes effective constitutes acceptance where permitted by law; additional notice or consent will be requested when required.