Paylo Support

Email support@paylo.co.il for app issues, account access, privacy requests, order escalation, general feedback, or feature suggestions. Include the relevant app, store name, screen or feature, what you expected, and what happened. For an order question, include the order number.

Never send passwords, one-time verification codes, full payment-card details, or more personal information than support needs. Paylo may verify account ownership before discussing or changing an account.

• Phone verification, sign-in, profile, language, notification, saved-product, collection, basket, address, and order-history problems.
• To delete a customer account in the app, open Account > Account & Privacy > Delete Account, request a verification code, enter it, and confirm permanent deletion.
• If the in-app support form or deletion flow is unavailable, email support@paylo.co.il from the contact information associated with the account. Never send the verification code itself.

• Account application, phone verification, approval, suspension, or sign-in problems.
• Store profile, products, inventory, images, categories, coupons, shipping zones, orders, notifications, analytics, or payouts.
• Privacy requests, account deletion, security concerns, or suspected unauthorized access.

For product, delivery, cancellation, return, or refund questions, first contact the merchant identified on the storefront or order confirmation. Paylo support can help with access to the platform or escalation when the merchant cannot be reached, but the merchant remains responsible for its products and order commitments except where applicable law provides otherwise.

When contacting support, provide the order number, store name, a short description, and relevant photographs or screenshots if needed. Do not include unrelated personal information. Cash-on-delivery orders that were not paid do not create a payment refund.

For access, correction, deletion, restriction, consent, or privacy questions, use the available in-app controls or email support@paylo.co.il. Explain which Paylo service and account the request concerns. Identity verification may be required before Paylo discloses or changes personal information.

Use the subject line “Urgent security report” for suspected account compromise, exposed personal information, fraud, or unsafe or illegal listings. Provide links or identifiers needed to locate the issue and avoid including unnecessary personal information.